Cancellation & No Show Policy

A few simple policies help us give every client the time and attention they deserve. Thank you for understanding.

Cancellations & rescheduling

We kindly ask for at least [24 hours] notice if you need to cancel or reschedule. This lets us offer your time to another client.

You can reach us at (603) 945-5905 or info@balanced-beauty-wellness.com.

Late arrivals

If you arrive more than [15 minutes] late, we may need to shorten or reschedule your visit so we stay on time for the next client.

Missed appointments

A missed appointment, or a cancellation with less than [24 hours] notice, may be charged a fee of $50 of the scheduled service. A card on file is required to book.

Virtual visits

Please join from a private, quiet space with a reliable connection. If you are more than 10 minutes late, we may need to reschedule.

Memberships

Membership Terms: All memberships require a 12-month commitment with a valid credit card on file. Membership benefits begin on the 1st of the following month, and unused credits roll over. Early cancellation requires payment of the remaining membership balance or an approved membership transfer. After 12 months, memberships may be canceled at any time.

Packages & gift cards

All packages and gift card purchases are final and non-refundable, except as required by law. Packages are valid for 12 months from the date of purchase, subject to applicable law, and cannot be combined with other promotions or discounts unless otherwise stated. Gift cards do not expire and may be purchased for another recipient, who must be identified at the time of purchase. Gift card balances are applied directly to the recipient’s account and are available at checkout for eligible services and products. Gift cards cannot be used toward memberships or Cherry financing. All treatments are subject to provider approval and medical eligibility.

Skincare returns

Skincare Return Policy: All skincare purchases are final and non-refundable. Due to the nature of medical-grade skincare products, we are unable to accept returns or exchanges once purchased. If a product arrives damaged, defective, or incorrect, please contact Balanced Beauty & Wellness within 7 days of purchase so we can assist you. Any product concerns or adverse reactions will be reviewed on a case-by-case basis. Exceptions may apply as required by law.